A glass replacement has to last — both so the glass is fitted correctly and so it is watertight. That’s why AutoRudeExpress gives a warranty on our installation. The warranty is a voluntary commitment from us and applies in addition to your statutory rights.
The warranty in brief
- Who gives the warranty: AutoRudeExpress.
- What it covers: defects in our installation of glass we have fitted, including leaks.
- Duration: 2 years from when the completed work is handed over to you.
- Cost: defects caused by our installation are inspected and remedied free of charge.
What the warranty covers
The warranty covers defects caused by our installation of the glass — for example if the glass isn’t watertight, so water or air gets in along the glass, or if the glass isn’t seated correctly as a result of the installation.
What the warranty does not cover
- new stone chips and cracks that occur after the work
- damage from accidents, vandalism or other external impact
- damage and defects unrelated to our installation
The warranty also doesn’t automatically cover stone chip repairs, all ADAS components or every possible fault in the glass itself. A defect in the glass product itself — for example a manufacturing defect in the glass — is not an installation defect. Such defects are handled under your statutory rights and the applicable supplier arrangements, and we help you get the matter clarified.
How to use the warranty
- Contact us at kontakt@autorudeexpress.dk or 31 62 23 38 as soon as you notice the problem.
- Give us the car’s license plate, when the work was carried out, and describe the problem — ideally with photos.
- We arrange an inspection within a reasonable time and establish what caused the defect.
- If the defect is caused by our installation, we remedy it free of charge. We choose the remedy that fixes the defect, such as resealing or refitting.
Your statutory rights
The warranty does not limit your rights under Danish law, including the right to complain about defects. You can read more about your rights as a consumer at forbrug.dk.
How we work on quality
- We source the glass from the car’s license plate and actual equipment.
- We follow the manufacturers’ instructions for materials and installation.
- After the work you get specific instructions on what to be aware of, based on the materials used and the car’s equipment.
- If the car needs calibration, our own team carries it out according to the manufacturer’s instructions at a separate, suitable location.