Below you’ll find answers to the questions we’re asked most often, grouped by topic. If you don’t find an answer to your question, feel free to call us on 31 62 23 38.
Windshield
When should the windshield be replaced instead of repaired?
It depends on the size, location, and type of damage. Read more on our page about windshield replacement.
What does it mean if my car has a HUD or rain sensor?
It affects which windshield needs to be ordered for your car. We ask about this in the quote wizard.
Stone chips
Can my stone chip be repaired?
It depends on size, location, and type. Read more on our page about stone chip repair.
How quickly should I react to a stone chip?
As quickly as possible — temperature swings and vibrations can cause a stone chip to develop into a crack.
Insurance
Does my insurance cover the glass damage?
If you have comprehensive cover or a separate glass cover, the glass damage can often be fully or partly covered. Your own cost depends on your specific policy. Read more on our insurance page.
What’s my excess?
Only your own policy can answer that precisely — excess for glass claims varies a lot between companies and products.
ADAS
What is ADAS calibration?
An adjustment of the car’s camera and sensors, so the driver-assistance systems keep reading the road correctly after a windshield replacement. Read more on our ADAS page.
Price
What does it cost?
The price depends on your car, the extent of the damage, and any insurance coverage. Send us your details through the quote wizard, and we’ll review the case and contact you with a quote.
Do I get a price right away?
No — the quote wizard is a request, which we review and respond to with a specific quote. See the full process on the How it works page.
Mobile service
Do you come to me?
Yes. AutoRudeExpress is a mobile service — we come to your address instead of you having to visit a workshop.
Which areas do you cover?
We cover Copenhagen and roughly 50 km around it. See our coverage area page.
After a glass replacement
Is there anything I should be aware of right after a replacement?
We inform you specifically about what’s relevant for your car once the work is done — it can depend, among other things, on the adhesive used and the car’s equipment.
Quote request
Am I obligated to anything when I send a request?
No. You send us details about your car and damage, and we get back to you with a quote. You decide whether you want to move forward.
How do you process my information?
Read our privacy policy for a full overview of what information we process, and why.